The Pyramid Cancun By Oasis Hotel | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Boulevard Kukulcan 16.5 Hotel Zone, Cancun, Mexico

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Oceanfront King Room

Max:

3 persons

380 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Balcony

room details

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Master King Suite Adults only

Max:

3 persons

885 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

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Standard Room

Max:

3 persons

380 sq. feet

Bed options:

2 Double beds

Garden view

Shower

Balcony

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Cancun 7.3 mi

Airports

Cancun (CUN) 10.6 mi

Isla Mujeres (ISJ) 20.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Free Wi-Fi in public areas

Parking

USD 10 per day

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

General

Smoking allowed in designated areas
Free Wi-Fi in public areas
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Snorkeling
Tennis court
Pool tables
Table tennis
Yoga class
Aerobics

Services

Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Board games
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Garden area
Leisure/ TV room
Spa & wellness center
Steam room
Facial
Beauty treatment
Massage
Public Bath

Room features

Air conditioning
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kukulcan 16.5 Hotel Zone, Cancun, Mexico

Map view

Boulevard Kukulcan 16.5 Hotel Zone, Cancun, Mexico

City landmarks

Museums

Mayan Museum of Cancun

2500 ft

Beach

Playa Delfines

1.5 mi

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

1.5 mi

Blvd Kukulcán Km 16.5

San Miguelito

2300 ft

CancunMexico

Avenida Kukulkan

1.8 mi

Aquaworld

2300 ft

Museums

MUSA Underwater Museum

2500 ft

BLVD Kukulkan KM 6.5

Extreme Games Cancun

2700 ft

Museums

Parque Maya Cancun

2900 ft

San Miguelito Archeological Site

2900 ft

Blvd. Kukulcan

Dolphinaris Cancun

4600 ft

Backstage Theatre

1.6 mi

Beach

Playa - Beach

4500 ft

Beach

Playa Ballenas

1.2 mi

Cancun Golf Club at Pok Ta Pok

5000 ft

EL REY ruins

1.5 mi

Blvd. Kukulcan

Iberostar Cancun Golf Course

1.0 mi

Blvd. Kukulcan

Golf with a view

1.0 mi

Golf Course

Golf Club

1.0 mi

Night club

H Roof

1.1 mi

Mirador playa delfines

1.1 mi

Cancun sign

1.1 mi

Beach

Playa Marlin

1.9 mi

Mall

Luxury Avenue

1.7 mi

View Point

1.2 mi

Museums

Museo Subacuatico de Arte

1.8 mi

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

1.8 mi

Luxury Avenue Shopping Mall

1.7 mi

Nearby

Events

Oasis Arena

1300 ft

Restaurants

Restaurante Benazuza

1200 ft

Km 16.5 Blvd Kukulcan

Black Hole

1200 ft

Avenida Kukulkan Km. 19.5 The Pyramid at Grand Oasis

LA Vista

2600 ft

Blvd Kulkulcan L 48 Km In the Omni Hotel

Pina Colada Restaurant

2600 ft

Boulevard Kukulcan Omni Hotels & Resort

Captain's Cove

2500 ft

Blvd Kukulkan Km 16. 5

Rosato Restaurant

1000 ft

Boulevard Kukulkan Km. 16. 5 Zona Hotelera

Xkat-Ik

2600 ft

Kukulcan Km 16. 2 Across from the Mayan Museum

Restaurante Condimento

3200 ft

Retorno Gucumatz Lote 49

Reviews and Ratings

Reviews from guests about their experience.

58%

loved their spa retreat and can’t wait to return.

5.8/10

Guest rating

Rooms

6.4

Location

7.8

Service

6.0

Dining

6.2

Matt

United States of America, March 2025

5.0/10

I had a fantastic stay at The Pyramid Cancun By Oasis. The resort is beautiful, with lovely pools and easy access to the beach. The food was great, especially at the Sakura restaurant with its amazing Japanese cuisine. However, the cleanliness of my first room was a bit disappointing, but they quickly moved me to a better one. Overall, I really enjoyed my time here and will definitely consider returning!

Rooms

8.0

The Pyramid Standard Room was spacious with an very nice ocean view. However, my first room was not cleaned properly and had some bugs, but they switched me to a better room quickly.

Service

9.0

The staff were incredibly friendly and attentive. They even sent a manager to my room when I reported issues with the original room. Service levels were impressive throughout my stay.

Location

10.0

The resort's location is perfect, right on the beach and close to the Pyramids at Grand Oasis. Plus, the gardens and atmosphere felt like an oasis, which I loved.

Dining

7.0

Dining experiences were enjoyable, especially at the gourmet restaurant La Cayenne which served great steaks. However, the buffet can get a bit crowded during peak times, and reservations are required for the other restaurants.

Facilities

9.0

The facilities were great with plenty of activities to enjoy. The pools were stunning, and I appreciated the room service and housekeeping services that made my stay more comfortable.

Danny

United States of America, January 2025

5.6/10

I had a mixed experience at The Pyramid Cancun By Oasis. While the beach and sea were wonderful and the grounds were beautiful, the service left much to be desired. Room service was unreliable, and the staff could be rude at times. However, I still enjoyed my stay overall, particularly due to the great location and the fun entertainment options.

Rooms

6.0

The room was clean with a stunning sea view, though it felt a bit dated. The bedding was comfortable, but I had issues with my minibar not being restocked without asking.

Service

5.0

I faced several disappointing interactions with the staff. While some, like Alejandro at the reception, were kind, the overall service felt lacking, and I struggled to get quick responses to requests.

Location

8.0

The hotel's location is fantastic, conveniently situated near the beach and various activities. I appreciated how accessible everything was, which made getting around easy.

Dining

5.0

The dining options were plentiful, but I often found restaurants fully booked, and the food quality varied. I enjoyed breakfast at Cocoa, but some dining experiences were underwhelming.

Facilities

6.0

The pool area and grounds were lovely, but I encountered long waits for elevators and had trouble with the availability of amenities like beach towels.

Richard

United States of America, December 2024

5.8/10

I had a lovely time at The Pyramid Cancun By Oasis, though my arrival was marred by check-in delays and room issues. After a rocky start, I enjoyed the beautiful facilities, excellent dining options, and excellent spa services. Overall, the resort offers great value and relaxing spaces despite some hiccups in service.

Rooms

7.0

While my room had a fantastic beach view and was decent overall, it faced a few issues like a broken safe and TV upon arrival. The maintenance took a while to resolve, but the staff were generally friendly and helpful.

Service

6.0

Service varied during my stay. The concierge was responsive when I had room key issues, but the call center for maintenance was frustratingly unresponsive at times. Overall, some staff went out of their way to help, which I appreciated.

Location

8.0

The resort is in a beautiful location on the beach, with easy access to the lovely grounds and nearby areas. However, it's a bit isolated if you're looking for nightlife outside the resort.

Dining

9.0

I was pleasantly surprised by the exclusive Pyramid restaurants like Black Hole and The White Box, which were really good. Breakfast at Le Buffet was great, though some meals outside the Pyramid section were disappointing.

Facilities

8.0

The pools were spacious and well-maintained, and I enjoyed the spa services which, although small, were reasonably priced and professionally delivered. Some areas could use better upkeep, especially the beach loungers.

Bob

United States of America, December 2024

6.6/10

My stay at The Pyramid Cancun By Oasis was far from what I had hoped for. While the view of the ocean was stunning and certain staff members were quite helpful, the overall experience was marred by issues with food quality, room maintenance, and service. There seemed to be a real mismatch between expectations and reality, particularly in the dining options and amenities provided for the price.

Rooms

5.0

The room size was decent with an ocean view I appreciated, but the toilet didn't flush properly and the shower didn't drain well, leaving me standing in murky water. Also, the AC had a foul odor occasionally, which was unpleasant.

Service

5.0

The staff tried to be helpful, but the service was often lacking. There were frequent issues like unresponsive bartenders and difficulty booking reservations at restaurants, which made the dining experience frustrating.

Location

5.0

The resort's beach access was convenient, and it was nicely located for exploring nearby attractions. However, that didn't make up for the shortcomings I experienced during my trip.

Dining

5.0

The food quality was disappointing overall, with many meals being barely edible. Certain premium restaurants required advance booking, and the buffet options were lackluster at best.

Facilities

5.0

While the grounds were generally well-kept and there were various dining choices available, getting into some restaurants was nearly impossible without tons of advance planning, which felt unnecessary.

Bobby

United States of America, December 2024

6.2/10

I had a mixed experience at The Pyramid Cancun. On the plus side, the hotel boasts beautiful beach access and a stunning pool, making it a nice place to unwind. However, I encountered several issues such as a poorly functioning refrigerator and unpleasant food quality at some restaurants. Overall, while there were highlights, my stay didn't quite meet expectations.

Rooms

6.0

My oceanview room was clean and comfortable, but we had issues with the refrigerator not working, and I noticed minor cleanliness concerns in the bathrooms. Overall, the room needed some attention and updates.

Service

5.0

The staff was generally pleasant and helpful, especially during check-in, which was quick. However, despite contacting management about the refrigerator three times, it was never fixed.

Location

8.0

The hotel is conveniently located right by the beach, which I really enjoyed. The proximity to beautiful turquoise water and white sand added to the experience.

Dining

5.0

While I had some good meals, especially at the buffet for breakfast, the overall food quality was hit or miss. Several restaurants offered disappointing options, and I felt the alcohol selection could have been better.

Facilities

6.0

The pool area was beautiful with plenty of lounge chairs, but the cleanliness could have been improved. Overall, I found the amenities satisfactory but not really good.